Substitution Policy
Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.
Flowers
-In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
-For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
-If the floral container shown online is not available, a similar container will be used.
Plants
-For green and blooming plants, similar plants may be substituted of equal or greater value.
-For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
-If the plant container shown online is not available, a similar container will be used.
Specialty Gifts
-Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.
Delivery Policy
Lavanda Flowers & Gifts, Inc. is not responsible for the following:
-Flowers, plants and items delivered to incorrect addresses supplied by the sender.
-Unsuccessful deliveries arising from the recipient not being present at the time of the delivery to the address supplied by the sender.
-Decreased flower and plant quality due to an incorrect address supplied by the sender, or due to a re-route requested by the sender.
-Flower or plant quality problems where the delivery is delayed due to the sender requiring a signature upon delivery.
We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.
Please keep in mind that on the time of delivery, if the recipient is not home or at the given delivery location, the order will be left infront of the Recipients door.
